London Contemporary School of Piano – Terms & Conditions
These Terms & Conditions apply to programmes, courses, coaching and lessons provided by the London Contemporary School of Piano (LCSP).
Lesson Cancellations and Rescheduling
We understand that plans sometimes change.
If you need to cancel or reschedule an individual coaching session or lesson, we require a minimum of 120 hours’ notice.
Lessons cancelled or rescheduled with less than 120 hours’ notice may be treated as having been used, except where LCSP agrees otherwise in the circumstances.
Where appropriate, an in-studio lesson may also be moved to an online setting if a change of circumstances makes attending in person difficult.
If LCSP needs to cancel or rearrange a lesson, we will offer an alternative arrangement without any loss of lesson entitlement.
Your Coaching and Teaching Team
When you enrol on an LCSP programme, your agreement is with London Contemporary School of Piano (LCSP) for the provision of your programme, coaching and lessons, rather than with any individual coach.
All LCSP coaches are carefully selected and approved through our rigorous recruitment and assessment process and are appointed to deliver teaching to LCSP standards.
LCSP may change your assigned coach where reasonably required due to availability, scheduling, staffing or educational considerations. Where this happens, we will appoint another LCSP-approved coach and aim to make the transition as smooth as possible.
A particular named coach is therefore not a guaranteed or permanent part of your programme. The service you are purchasing is the LCSP programme and coaching service, delivered by LCSP and its approved teaching team.
Course Cancellations, Refunds and Transfers
When you enrol on an LCSP course or programme, we reserve teaching time, programme capacity and our resources for you.
LCSP offers a 30-day guarantee. During the first 30 days following enrolment, if you or LCSP reasonably conclude that the programme is not the right fit, your participation may be brought to an end and any applicable refund will be processed in accordance with this guarantee.
After the 30-day period, course fees are generally non-refundable if you subsequently decide not to continue, subject always to your statutory rights.
However, we want our students to receive genuine value from their enrolment. Where appropriate, LCSP may allow the value of your course to be transferred to another suitable LCSP course, programme or arrangement. We do not charge an administration fee for an agreed course transfer.
Nothing in these Terms & Conditions limits or excludes any cancellation, refund or other rights you may have under applicable UK consumer law.
Respectful Conduct
We ask all members of the LCSP community to treat fellow students, teachers, coaches and members of our administration team with courtesy and respect.
We are proud of the professional and supportive environment created by our students, coaches and staff, and we expect everyone participating in LCSP programmes to contribute positively to that environment.
Questions About These Terms
If you have any questions about these Terms & Conditions, please contact:
London Contemporary School of Piano
[email protected]
